*Note: this is a support page for people taking 30 Days of Yoga courses. If you’re looking for more information about the courses generally, see the 30 Days of Yoga FAQ page here.
Questions or troubles?
We’re here to help.
If you have a question about your yoga practice, specific asanas, or yoga generally, email Marianne directly at marianne@marianne-elliott.com.
If you have technical questions, your best bet is first to check the frequently asked questions below. If you still can’t find a solution, email Jess directly at jess@marianne-elliott.com. “Technical” questions could be any of the following:
- trouble logging into the membership site
- can’t download your video
- forgot your password
- troubles with the forum
- not receiving the 30 days emails every few days
Frequently asked (and easily answered!) questions
(1) Why can’t I access these course pages?
In order to access protected parts of the site that are only open to 30 Days of Yoga participants, you’ll need to log in on the sidebar. You were sent a username and password in 3 emails within the first week of your daily emails. Look for an email with “Important Information” in the subject line, and also “Final Details” on day 7.
If you just signed up for a course that begins on a specific date and have not begun receiving daily emails yet, look for them starting 7 days before your official course start date.
If your 30 days has begun and you still can’t find your password, contact Jess.
(2) I’m having trouble hearing the audio on the mp3 or video file.
The audio can be turned up in preferences in iTunes. This applies for both audio and video versions, so if you find the video quiet as well (once you’ve downloaded it) then you can select the relevant movie or track, select “Get Info” from the File menu, then go to the ‘Options’ tab, and turn the volume up.
(3) Can I change my password for the site?
Once you’re logged into the site, look in the upper right hand column for the “Welcome [your name]” header. Click on “Profile” next to the photo or icon. You’ll be able to change your password and display name but not your username.
(4) I have a Mac. Can I right-click?
Yes! Hold down the control button as you click the mouse. There you’ll find more options to save files, including “Save Link As…” if you’re running Firefox and “Download Linked File As…” if you’re running Safari.
(5) I’m having trouble viewing my practice video!
This isn’t always easily answered, but let’s try a couple easy remedies first and see if that doesn’t help. If you still have trouble, Jess will troubleshoot with you one-on-one.
If you’re experiencing troubles viewing the video inside your browser, know that depending on your internet speed it can take a long time for the video to load, especially if it’s a full-length practice video. This is why we recommend downloading the files if possible; at least then you have a status bar to assure you something’s happening, and you won’t have to wait for it to load each day when you return to your practice.
Since the videos are all .mov files, the simplest way to view them is using QuickTime, which is compatible with Macs and PCs and can be downloaded for free here.
Another helpful cue is the big blue “Q” QuickTime logo. If you have Quicktime installed and that blue Q pops up when you click the practice link, then it’s loading successfully and is simply a matter of time. If nothing at all happens, you might need to download QuickTime or move on to Plan B. (Jess will help you with Plans B through… well, whatever letter it takes.)
Alternatively, here’s a link to an open-source video player that can play just about anything. Maybe it’ll help: http://www.videolan.org/vlc/. (There are versions for both PCs and Macs.)
(6) Will recordings be available of the monthly calls if I can’t make it for the live version?
Yes! Yes, the recordings will be available to listen or download on the Recordings page here. They’ll be available within a day or so of each live call.
(7) Can I burn my video to a DVD so that I can watch it on a bigger screen?
Yes, it is possible to put the videos on a DVD, but fair warning that it takes a teeny bit of technical know-how.
Just in case it’s an option, if your DVD player has a USB port, you might be able to put the video on a USB drive and plug it into your DVD player. If not, though, you’ll need to convert the .mov or .mp4 file, depending on which video you’re using, before you can burn it to a DVD or DVD-R.
Here’s a step-by-step guide from LifeHacker.
Note that you will have to download and install DVD Flick to do that, but it’s free and the LifeHacker guide takes you through all of the steps.
Update: there are software products like Toast that make this process easy.
(8) I keep getting stuck on the Welcome page of the membership site and can’t get to the practice pages.
Does this sound about right? You clicked a link from Marianne’s email that brought you to the membership site. Then you put in your username and password. But instead of bringing you to the page you were trying to access, you’re stuck on the Welcome page. Bah!
The simplest way to access the membership site is to log in, then click any links to practice pages. If you are accessing the site from a private computer, it’s easiest to stay logged in. Just click the “remember me” box below the log in. That way you’ll be sent directly to your practice page without having to re-log in every time you come back to visit.
In the meantime, just log in to the site, don’t close the window, and then go back to Marianne’s email and click the link again. That should get you right in.
(9) I signed up for the course using a different email address and would like to get 30 days emails at another one.
No problem! First, be sure that you’ve clicked the confirmation link in the email that’s automatically sent to the email address from which you purchased your membership. (You might have to have your husband, friend, sister, or whomever’s email address you used do this for you if you don’t have access to that email.) Once you’ve confirmed that it’s OK for us to send you emails, you’ll get a welcome email with this link below the footer:
See the “To unsubscribe or change options” link above? Click it from your email and it’ll allow you to change the email address.
If you’ve tried this and it still won’t work, email Jess and she’ll get it straight.
(10) How do I change my photo in the forum?
What, the automatic ninja avatar doesn’t quite suit your style? Fair enough.
From the Forum page, look for the “Edit Profile” link.
From the “Edit Profile” page, you’ll find a link to “Change your Avatar.” Upload a photo or find one from the web that you like. And don’t worry about resizing – the uploader will do that for you.
(11) How do I change my photo in the rest of the membership site?
Aha! You may have already discovered that by clicking the “Profile” link under “Welcome [your name]” in the right hand sidebar, you can edit your profile options, such as the name that’s displayed and your contact email address.
But you can’t find a place to change the image that appears next to your name. What gives?
WordPress doesn’t let you upload a photo. Instead, it searches for a Gravatar that’s affiliated with your contact email address in your profile. Once you set one up through Gravatar (“Globally Recognized Avatar”), it will automatically pop up in your profile and everywhere else you use that email address in WordPress. And if you already have a WordPress account, you won’t need to create a new log-in — just use the same one you use for WordPress and log in here.
(12) I used to be able to get into the membership site, but now I’m getting a funny error message that says:
503: Service Temporarily Unavailable
Too many IP addresses accessing one secure area!
Please contact Support if you require assistance.
Oh dear, yes. The site logs each IP address you use to access it as part of its security. You can’t access it from more than 4 different IP addresses, or else it thinks you’ve given your login info to all of your 10 best friends, and it locks you out.
If you happen to have accessed the membership site from more than your home computer, your work computer, your smartphone, the library/sister’s/internet cafe computer, you’ll run into this. You’ll be locked out of the site for 2 hours, until the site is able to reset itself.
So keep the password close to home, and keep it to 4 computers/devices, and you shouldn’t have a problem.
**Note: this can also happen if you have a dynamic IP address, but we’ll help you sort through if that’s the case.
If you continue to have problems, email Jess (jess@marianne-elliott.com) and she’ll take it from there.
(13) It’s kind of a pain to have to go back to my emails to find the links to the membership site and my practice materials.
You’re right, that is a hassle! No one wants to wade through an inbox to find what they need. The easiest solution is to bookmark your practice page. Your practice page has all the links to the audio, PDF, and video versions of your practice, even if you’re on the beginners track. Just make sure that your browser will store your username and password for you! (Hint: Firefox does a great job of keeping track of your login information so you don’t have to enter and reenter it every time you visit.)
