*Note: this is a support page for people taking 30 Days of Yoga courses. If you’re looking for more information about the courses generally, see the 30 Days of Yoga FAQ page here.
Questions or troubles?
We’re here to help.
If you have a question about your yoga practice, specific asanas, or yoga generally, email Marianne directly at email@example.com.
If you have technical questions, your best bet is first to check the frequently asked questions below. If you still can’t find a solution, email Nita directly at firstname.lastname@example.org. “Technical” questions could be any of the following:
- can’t download your video
- forgot your password
- not receiving the 30 days emails every few days
Frequently asked (and easily answered!) questions
(1) How can I access the project page?
In order to access protected parts of the site that are only open to 30 Days of Yoga participants, you will be emailed access to your private project page.
If your 30 days has begun and you still can’t figure out how to access your project page, contact Nita.
(2) I’m having trouble hearing the audio on the mp3 or video file.
The audio can be turned up in preferences in iTunes. This applies for both audio and video versions, so if you find the video quiet as well (once you’ve downloaded it) then you can select the relevant movie or track, select “Get Info” from the File menu, then go to the ‘Options’ tab, and turn the volume up.
(3) I have a Mac. Can I right-click?
Yes! Hold down the control button as you click the mouse. There you’ll find more options to save files, including “Save Link As…” if you’re running Firefox and “Download Linked File As…” if you’re running Safari.
(4) I’m having trouble viewing my practice video!
This isn’t alwayseasily answered, but we use a fantastic video hosting site called Wistia that seems to overcome a lot of the problems people have had downloading videos in the past. From your project page, you will have the option to download each video or audio in a variety of versions or formats that Wistia intuits are best for you, and your system.
If you’re experiencing troubles viewing the video inside your browser, know that depending on your internet speed it can take a long time for the video to load, especially if it’s a full-length practice video. This is why we recommend downloading the files if possible; at least then you have a status bar to assure you something’s happening, and you won’t have to wait for it to load each day when you return to your practice.
Since the videos are all .mov files, the simplest way to view them is using QuickTime, which is compatible with Macs and PCs and can be downloaded for free here.
Another helpful cue is the big blue “Q” QuickTime logo. If you have Quicktime installed and that blue Q pops up when you click the practice link, then it’s loading successfully and is simply a matter of time. If nothing at all happens, you might need to download QuickTime or move on to Plan B. (Jess will help you with Plans B through… well, whatever letter it takes.)
Alternatively, here’s a link to an open-source video player that can play just about anything. Maybe it’ll help: http://www.videolan.org/vlc/. (There are versions for both PCs and Macs.)
(5) Will recordings be available of the monthly calls if I can’t make it for the live version?
Yes! Yes, the recordings will be available to listen or download on your project page. They’ll be available within a day or so of each live call. In addition, past calls are also available on your project page.
(6) Can I burn my video to a DVD so that I can watch it on a bigger screen?
Yes, it is possible to put the videos on a DVD, but fair warning that it takes a teeny bit of technical know-how.
Just in case it’s an option, if your DVD player has a USB port, you might be able to put the video on a USB drive and plug it into your DVD player. If not, though, you’ll need to convert the .mov or .mp4 file, depending on which video you’re using, before you can burn it to a DVD or DVD-R.
Here’s a step-by-step guide from LifeHacker.
Note that you will have to download and install DVD Flick to do that, but it’s free and the LifeHacker guide takes you through all of the steps.
Update: there are software products like Toast that make this process easy..
(7) I signed up for the course using a different email address and would like to get 30 days emails at another one.
No problem! Once you’ve confirmed that it’s OK for us to send you emails, you’ll get a welcome email with this link below the footer:
See the “To unsubscribe or change options” link above? Click it from your email and it’ll allow you to change the email address.
(8) It’s kind of a pain to have to go back to my emails to find the links to the membership site and my project page.
You’re right, that is a hassle! No one wants to wade through an inbox to find what they need. The easiest solution is to bookmark your project page. Your project page has all the links to the audio, PDF, and video versions of your practice, even if you’re on the beginners track.